Welcome to our shipping page! Here, you’ll find all the details about how we deliver our beautiful porcelain treasures to your doorstep.
Our Location
We are based in Madrid, Spain, the heart of Europe, and ship our items with care to ensure they reach you in pristine condition.
Shipping Destinations
1. European Union (EU)
– We deliver to all EU member countries.
– Estimated Delivery Time: 5–10 business days.
– Shipping Costs:
– Small items: $5.95
– Large items: $9.95
2. United Kingdom. Please see information here.
3. United States of America (USA)
– We deliver to all states in the USA.
– Estimated Delivery Time: 7–15 business days.
– Shipping Costs:
– Small items: $49.95
– Large items: $69.95
– Additional Notes: Import duties and taxes may apply upon arrival, which are the buyer’s responsibility.
Packaging
Each porcelain piece is packed securely using bubble wrap and sturdy boxes to prevent damage during transit. We handle our items with the utmost care to ensure they reach you in perfect condition.
Shipping Carriers
We work with trusted carriers, including:
– Correos España (for domestic EU and USA deliveries)
– DHL, FedEx, or UPS (for international / expedited shipments)
Track Your Package
Want to know where your parcel is? Enter your tracking code here.
Returns and Refunds
We accept returns for items damaged during shipping. Please notify us within 48 hours of delivery with photographic evidence, and we will guide you through the process.
Happy collecting!
Casyope Shop Team