Welcome to our shipping page! Here, you’ll find all the details about how we deliver our beautiful porcelain treasures to your doorstep.
Our Location
We are based in Madrid, Spain, the heart of Europe, and ship our items with care to ensure they reach you in pristine condition.
Shipping Destinations
1. European Union (EU)
– We deliver to all EU member countries.
– Estimated Delivery Time: 5–10 business days.
– Shipping Costs:
– Small items: $4.95
– Large itens: $9.95
2. United States of America (USA)
– We deliver to all states in the USA.
– Estimated Delivery Time: 10–15 business days.
– Shipping Costs:
– Small items: $14.95
– Large itens: $19.95
– Additional Notes: Import duties and taxes may apply upon arrival, which are the buyer’s responsibility.
Packaging
Each porcelain piece is packed securely using bubble wrap and sturdy boxes to prevent damage during transit. We handle our items with the utmost care to ensure they reach you in perfect condition.
Gift Packaging
We’re delighted to offer gift packaging for our exquisite porcelain pieces! Whether you’re celebrating a special occasion or surprising a loved one, our elegant gift packaging adds a perfect touch of thoughtfulness to your purchase. Look for the “Add Gift Packaging” option on the checkout page.
Shipping Carriers
We work with trusted carriers, including:
– Correos España (for domestic EU and USA deliveries)
– DHL, FedEx, or UPS (for international / expedited shipments)
Track Your Package
Want to know where your parcel is? Enter your tracking code here.
Returns and Refunds
We accept returns for items damaged during shipping. Please notify us within 48 hours of delivery with photographic evidence, and we will guide you through the process.
If you have any questions about your order or shipping, please feel free to contact us at [your email/phone number here].
Happy collecting!
Casyope Shop Team